nanoRep is a complete online customer support software. Apart from enhancing your customer service, our software enables your business to increase conversions, sales and customer engagement. nanoRep knowledge-base software can learn your customers’ requests & questions so your customers can directly interact with your brand via intuitive tools across your website, your mobile site or your Facebook business page.
The knowledge base software is self-responsive and automatically answers repeating questions. Only new or high-value questions are escalated to sales and support agents, which increases the efficiency of the sales. nanoRep also supports marketing, support and e-commerce teams gain better customer intelligence through nanoRep’s customer analytics and drive customer-centric decisions.
Among our customers are: IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus and many more.